Privacy Policy

Last updated: April 2026

1. Who We Are

Viora Naturals operates the website vioranaturals.shop. We are the data controller responsible for your personal information collected through this site. For any privacy-related questions, contact us at Support@vioranaturals.shop.

2. Information We Collect

We collect information you provide directly to us, including:

• Account & Order Information: Name, email address, shipping address, billing address, phone number, and payment details when you place an order
• Communications: Messages you send us via our contact form or email
• Marketing Preferences: Whether you opt in to receive promotional emails or SMS

We also automatically collect certain information when you visit our store:

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Respond to your questions and customer service requests
• Send promotional emails and offers (only if you have opted in)
• Improve our website, products, and customer experience
• Comply with legal obligations and prevent fraud
• Analyze store performance and marketing effectiveness

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

• Shopify: Our e-commerce platform that powers our store and processes payments
• Payment Processors: To securely process your transactions (e.g., Shopify Payments, PayPal)
• Shipping Carriers: To fulfill and deliver your orders
• Email & Marketing Tools: Such as Klaviyo, to send you communications you've opted into
• Analytics Providers: Such as Google Analytics, to understand how our store is used
• Legal Authorities: When required by law or to protect our rights

5. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some store functionality.

Types of cookies we use:

• Essential cookies: Required for the store to function (e.g., shopping cart)
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant ads and track campaign performance

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is typically retained for 7 years for accounting and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time via the unsubscribe link in any email
• Data Portability: Request your data in a portable format (where applicable)

To exercise any of these rights, contact us at Support@vioranaturals.shop.

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a CCPA request, contact us at Support@vioranaturals.shop.

9. International Customers

If you are located outside the United States, please be aware that your information may be transferred to and processed in the US, where data protection laws may differ from those in your country. By using our store, you consent to this transfer.

10. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all pages of our store. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.